Support Center
Contact Us
About Us
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3
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Who are we?
Does Kfriday ship worldwide?
What is our operation hour?
Let’s Get Started
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4
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How can I join Kfriday’s Family?
How long does it take to receive an address?
What is a Kfriday ID?
What are the items that are prohibited to go on the plane?
My Incoming Goods
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9
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How do I know if my package has arrived?
Kfriday 2.0 Address
Half-priced Delivery (반값택배)
Cash On Delivery (착불)
What is the My Incoming Goods Form?
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Order For Me Service
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6
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What is Order For Me?
How to Request an Order For Me?
Why are there different types of orders?
Offline Service (Visit)
Offline Fansign Service (Face-to-Face Fansign)
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Unboxing Service
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6
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What is inside my package?
Can you help me to count the quantity also?
Can I check my Photocards inside my albums?
How long does it take to complete my unboxing request?
How much is Unboxing Service and when do I need to pay?
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Inclusions Service
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5
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What is an Inclusions Service?
POBs only Service
What will happen to the free storage if I request for Inclusions Only Service?
How long does it take to complete my Inclusion request?
How much is the Inclusions Service?
Forwarding Service
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12
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How can I have my packages forward to me?
OFM packages with Forwarding Request
How will my package be packed and ship it to me?
Vacuum Service
Priority Packing Service
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Payment
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7
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When will I receive the invoice?
What are the payment methods and currency that I can choose?
How do I use Wise?
Can I pay in KRW?
How many days do I have to complete the payment?
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Customs
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4
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What is a customs fee?
How do I adjust declare item values for customs?
What will happen if I declare incorrect custom values?
I had inclusion done for my packages. What will happen to the declared value?
Others
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2
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What will Kfriday do with the trash that was generated during the inclusion and/or forwarding process?
What is Kfriday doing when regards to COVID?
